Refund policy

Return & Refund Policy

At Ritual by Reach, we take great care in crafting products that are gentle, effective and safe for your skin. Due to the nature of skincare and for hygiene reasons, we have the following return policy in place.

Change of Mind Returns

We do not accept returns or exchanges on opened or used products. If you change your mind, unopened and sealed products may be returned within 14 days of delivery for store credit, provided the item is in its original condition and packaging. Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at rema@ritualbyreach.com.au with your order number and reason for return. We will provide instructions once your request is approved.

Faulty or Damaged Items

If your order arrives damaged, faulty, or not as described, please contact us within 30 days of receiving your order. We will offer a full refund or replacement at no cost to you, including return shipping where applicable.

Please include your order number and photos of the issue when contacting us so we can resolve this as quickly as possible.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Allergic Reactions

We recommend performing a patch test before using any new skincare product. As skin sensitivities vary between individuals, we are unable to guarantee that our products will be suitable for all skin types. If you experience an adverse reaction, please discontinue use and contact us, we will do our best to assist you.

Contact Us

For any return or refund enquiries, please reach out to us at rema@ritualbyreach.com.au